We have a 30-day return policy for any reason, which means you have 30 days after receiving your item to request a return and a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@jisulife.com.cn<service@jisulife.com> . If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. </service@jisulife.com>

You can always contact us for any return question at Support@jisulife.com.cn<service@jisulife.com>.</service@jisulife.com>

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

JISULIFE offers a 12-month product replacement warranty. All quality-related defects on items sold directly by JISULIFE are covered by an 12-month warranty, starting from the date of purchase. Quality-related warranty claims on purchases made through JISULIFE and retailers are handled through JISULIFE. For quality-related warranty claims, items will be repaired or replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Free Warranty Extension: In addition to our regular 12-month warranty, JISULIFE members can extend the warranty on their JISULIFE products to 24 months. You can sign up and subscribe us to get the free additional 12-month warranty.